1.多用情态动词 多用may,might,could,would等情态动词,它们可以弱化你的口气,让「坏消息」听起来没有那么糟糕。 考虑下面的句子: I want more help to finish the report. 这让对方感觉你的口气是在命令,如果你是和老板这样讲话,可能以为这年底的奖金要泡汤了。因此,你最好能弱化这种口气。 It would be nice to have more help to finish the report. I could use more help to finish the report. 再看上面那个「Please give me a cup of coffee.」我们加入情态动词,并且将please放到句尾,对方你的咖啡师(barista)马上会觉得你非常得体。 Could you give me a cup of coffee, please? Would you give me a cup of coffee, please? 2.多用softeners 「I’m afraid」是常用的一个softener,用来弱化你的消极语气,我们一般用在句子的开头,类似的softener还有:frankly speaking,with all respect,to be honest等等。看这个过于直接的表述: I haven't finished the presentation. 改正一下: I'm afraid I haven’t finished the presentation. 另外再看两个例子,你可以自行体会: With all respect, I don’t think you have the experience for the role. To be honest with you, I think Simon’s strategy is better than yours. 将softeners放在坏消息前面,就可以给对方一个心理预期,这样就减弱了负面消息本身的影响。 3. 多用modifiers 顾名思义,modifiers用来modify后面词的影响力。常见的modifiers有 a little bit, slight, slightly, probably, a little, a bit, small, one or two等。 原句:We are having problems with the presentation. 改为:We are having one or two problems with the new presentation. 原句:You are too slow. 改为:You are a little bit too slow. 4. 改述否定句 当你要表明一个否定的意思时,相比直接说出来,你可以通过改述(rephrase)的方式让句子意义听起来更加积极一些。 I'm afraid I haven’t finished the presentation. 更近一步,改为: I’m afraid I haven't been ableto finish the presentation yet. 其中的「be able to」弱化了结果而突出了自己的努力——我一直在做,只是由于客观原因我才无法完成。最后的「yet」表明自己此时此刻依然在努力完成。 由此推知,如果否定句中有「can't」或者「won't」,我们可以考虑用「be able to」代替,看例子: 原句: I can't supply a full set of results. 改为: I am not able to supply a full set of results. I am unable to supply a full set of results. 原句: I am unhappy with the report. 改为: I am not entirely happy with the report. I am not totally happy with the report. 5. 将建议,命令类的话用反问的方式提出 看例句: We should change our marketing plan! 句子听起来是以命令的口吻,如果你是向平级的同事或者客户提出类似的建议,那么最好不要这么直接,可以尝试改为: Shouldn't we change our marketing plan? 原句: We must take this strategy. 改为: Couldn't we take this strategy? Wouldn't it be better for us to take this strategy? 6. 用一般过去进行时 看例句: I hope we can finish the presentation today. 改为: I was hoping that we could finish the presentation today. 用过去进行时可以让口气听起来多一些可供商量的空间,譬如: 原句: I think we need to hire more employees. 改为: I was thinking we need to hire more employees. 原句: I aim to finish this project by the end of the month. 改为: I was aiming to finish this project by the end of the month.
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