陈述或答复 (Statement or Answer)
问题或请求 (Question or Request)
通用形式 (General Format)
陈述或答复类邮件· 简洁---保持你的邮件短小而又清晰 § 最好不超过显示器一屏，不需要滑块就能读完。 § 如果有列表显示内容，使用序号或项目符号组织· 作为发信人，当你和收信人是第一接触时，首先要介绍自己和写邮件的目的。例如：你要写一封邮件给美国的一个你从未接触过的开发人员询问一些事情，这时你可以写“I am RMB QA in CDC, China and now verifying defect #1234. ”· 作为收信人回信时，对于那些只想知道结果的邮件，只需要给予简短的回复， 如：“Yes”或“No”； 对于那些想知道细节的邮件，需要回复尽量详细有必要时可以加些突出强调，比如：回复报告类的邮件。· 为了更礼貌我们可以再答复类邮件结尾加上”Please feel free to contact me if you still have any question.“等。· 回复直接发给你的邮件一定要及时，不要回复只有类似谢谢似的一句话邮件。
问题或请求类邮件· 保持问题或请求部分清晰， 有效地区分请求语句与其他语句， 例如: 将问题或请求语句放在邮件正文主体末尾， 这时收信人读完信时就可以清楚知道他的下一步操作是回复问题或请求。· 如果提问最好是封闭式的， 也就是答案只有两个别无其他，如：”yes“ 或 ”no“; ”this“ 或 ”that“。· 请求语句最好实用常用语句如”Could you please.....?“; 'Could you do me a favor to .....'; 'Will you ....?'.
通用形式· 除了强调部分外，其他部分的字体样式和大小要统一， 整个邮件字体用色不超过3种。· 段落开始顶格写，不需要空白或缩进， 段落间分隔使用空白行。· 当内容过多时，适当使用段落、列表、序号或项目符号进行组合。使得内容组织有序、清晰、更富层次感。· 标点符号后必须预留一个空格。· 不要用感叹号“！”除非你想表达非常强烈的感情（只建议表达正面情绪时使用）。· 注意序号的使用，可以“1）”或者“1.”但不可以“1.）”或'1）.'· 避免拼写和语法错误，如果是用Outlook管理邮件，建议将Outlook的拼写检测功能打开。
用于列表或项目符· Today we would like to finish following tasks by the end of today:· Some known issues in this release:· Here are some more questions/issues for your team:· The current status is as following:· Some items need your attention:
用于请求帮助· Could you please.....?· Could you do me a favor to.....?· Will you please....?
用于提问/咨询· I have some questions about the …· For the XXX, I have the following questions:· What is your opinion on the schedule and next steps we proposed? · What do you think about his? · Please let me know what you think? · Do you have any idea about this? · Is there any progress about….?
用于提议· For the next step of XX, I am proposing… · I suggest …
用于感谢· Thank you for your prompt reply.· Thank you for getting back to me.· Thank you for your patience and cooperation.· Thank you for providing the requested information.· Thank you so much for the cooperation.· Thanks for the information.· Thank you for your attention!· Thank you for your consideration.· I really appreciate the effort you all made for … · Your kind assistance on this are very much appreciated. · Really appreciate your help!
用于回复咨询· Should you have any problem accessing the folders, please let me know. · Thank you and look forward to having your opinion on the estimation and schedule. · Look forward to your feedbacks and suggestions soon. · Any question, please don‘t hesitate to let me know. · Any question, please let me know. · Please contact me if you have any questions. · Please let me know if you have any question on this. · Your comments and suggestions are welcome!
用于反馈意见· Please see comments below. 请看下面的评论。· My answers are in blue below. 我的回答已标蓝。